Remote Support
If a member of our support team has asked you to start a remote session, click below to launch our secure remote support tool.
Only start this if you're expecting a call from us
Our secure remote support tool lets a technician see your screen and help resolve your issue in real time - only ever with your permission, and only while the session is active.
Launch Secure Remote SupportPowered by Heimdal Security - one of our trusted technology partners.
Not expecting a call?
Contact Us InsteadSecure by design
Sessions are encrypted and only ever start with your explicit permission.
You stay in control
You can end the session at any moment - nothing happens without you watching.
A real technician
You'll always be connected with a named member of our UK-based support team.